Collaborative Governance through Public Service Malls in Barru Regency

Assessment, Initiation, Deliberation, and Implementation


  • Irwan Alim Universitas Muhammadiyah Makassar, Indonesia
  • Ahmad Taufik Universitas Muhammadiyah Makassar, Indonesia
  • Nurfaidah Nurdin Universitas Muhammadiyah Makassar, Indonesia



collaborative governance, public service malls, Barru Regency, stakeholder collaboration, bureaucratic reform, service delivery


This study investigates Collaborative Governance through Public Service Malls in Barru Regency using a qualitative, descriptive approach. Primary and secondary data sources from five informants were collected through observation, interviews, and documentation techniques, with data validity ensured using triangulation techniques. The research reveals that the Assessment phase aligns stakeholders' objectives, with the Barru Regency DPMPTSP trusted to facilitate other agencies' integration into the Public Service Mall (MPP) to realize excellent service. In the Initiation phase, the primary organizing resource is the Barru Regency DPMPTSP, while the MPP's funding sources are charged to the APBD. The Deliberation phase has been effective, demonstrating a commitment to cooperation articulated in a Memorandum of Understanding. The Implementation phase of the Public Service Mall in Barru Regency has been successful overall, as it facilitates both licensing and non-licensing services for the local community.


Download data is not yet available.


Adawiyah, P. R. (2018). Inovasi dalam Pelayanan Publik di Mall Pelayanan Publik Kabupaten Banyuwangi. Jurnal Politico, 18(2), 265–275.

Ansell, C., & Gash, A. (2008). Collaborative Governance in Theory and Practice. Journal of Public Administration Research and Theory, 18(4), 543–571.

Azfar, O., Kähkönen, S., Lanyi, A., Meagher, P., & Rutherford, D. (2018). Decentralization, Governance and Public Services: The Impact of Institutional Arrangements. Devolution and Development: Governance Prospects in Decentralizing States, (September), 19–62.

Brinkerhoff, D. W., & Brinkerhoff, J. M. (2011). Public–private Partnerships: Perspectives on Purposes, Publicness, and Good Governance. Public Administration and Development, 14, 2–14.

Brinkerhoff, D. W., & Wetterberg, A. (2013). Performance-based Public Management Reforms: Experience and Emerging Lessons from Service Delivery Improvement in Indonesia. International Review of Administrative Sciences, 79(3), 433–457.

Darullah. (2022). MPP Masiga Barru Mendapat Kunjungan dari DPMPTSP. Retrieved March 21, 2022, from website:

Dewi, N. L. Y. (2019). Dinamika Collaborative Governance dalam Studi Kebijakan Publik. Jurnal Ilmiah Dinamika Sosial, 3(2), 200–210.

Emerson, K., Nabatchi, T., & Balogh, S. (2012). An Integrative Framework for Collaborative Governance. Journal of Public Administration Research and Theory, 22(1), 1–29.

Haning, M. T. (2018). Reformasi Birokrasi di Indonesia: Tinjauan dari Perspektif Administrasi Publik. Jurnal Analisis Kebijakan Dan Pelayanan Publik, 4(1), 25–37.

Harakan, A., & Ferawaty, F. (2020). Collaborative Governance dalam Menjalankan Sistem Keamanan Berbasis Closed Circuit Television (CCTV) di Kota Makassar. Gorontalo Journal of Public Administration Studies, 3(1), 38–53.

Hartley, J., Sørensen, E., & Torfing, J. (2013). Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship. Public Administration Review, 73(6), 821–830.

Hayat, H. (2017). Peneguhan Reformasi Birokrasi melalui Penilaian Kinerja Pelayanan Publik. Jurnal Ilmu Sosial Dan Ilmu Politik, 20(2), 175–188.

Huxham, C., Vangen, S., & Huxham, C. (2000). The Challenge of Collaborative Governance. Public Management: An International Journal of Research and Theory, 2(3), 337–358.

Juniarso, R. H., & Sudrajat, A. S. (2014). Hukum Administrasi Negara dan Kebijakan Layanan Publik (4th ed.). Bandung: Nuansa Cendekia. Retrieved from

Morse, R. S., & Stephens, J. B. (2012). Teaching Collaborative Governance: Phases, Competencies, and Case-Based Learning. Journal of Public Affairs Education, 18(3), 565–583.

Mukarom, Z., Laksana, M. W., & Saebani, B. A. (2016). Membangun Kinerja Pelayanan Publik: Menuju Clean Government and Good Gonvernance (1st ed.). Bandung: Pustaka Setia. Retrieved from

Rahma, Y., Khaerah, N., & Akbar, M. R. (2021). Peran Pemerintah dalam Inovasi Gerakan Serentak Pemanfaatan Pekarangan Organik (Gertak Petani) Untuk Meningkatkan Ketahanan Pangan Di Kelurahan Lapajung Kabupaten Soppeng. KYBERNOLOGY: Journal of Government Studies: Journal of Government Studies, 1(1), 65–76.

Soewito, S., Hainun, H., Nurdiawansyah, N., Khairudin, K., & Amna, L. S. (2023). Strategi Meningkatkan Kepercayaan Publik di Indonesia: Peran Good Governance dan E-Government. Jurnal Akuntansi Dan Keuangan, 14(1), 101–110.

Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Jakarta: Alfabeta.




How to Cite

Alim, I., Taufik, A., & Nurdin, N. (2022). Collaborative Governance through Public Service Malls in Barru Regency: Assessment, Initiation, Deliberation, and Implementation. Journal of Government and Political Issues, 2(3), 167–174.